“Disclaimer:Tenant Support UK is not a law firm and does not provide regulated legal advice. All content on this website is for general informational purposes only, based on publicly available legal guidance and personal experience. If you need legal advice tailored to your situation, please consult a qualified solicitor or a trusted housing advice service.“

There’s a special place in hell reserved for overpriced legal “support” firms who promise the moon, charge like barristers, and then deliver… a rejection from the court because they filed it wrong.

Yes, this actually happened. And if you’ve ever thought,

“Surely for £1,300 they’ll at least get the claim right…”

I have bad news. And an angrier story.

The Case of a Mysterious Paralegal and the Vanishing Lawyer

Let’s break this down:

The client pays £1,000 to check and file a possession claim.

Then pays another £300 for a lawyer to show up on the day.

Who does absolutely nothing, because:

“the claim was filed wrong”

Yes. After three months of waiting, emails, and stress, they arrive at court and the judge refuses to hear it because the company who was paid to check it, didn’t check it.

But Wait, here comes the “Paralegal A.I. v1.2”

Oh dear. You mysterious paralegal in the shadows of inboxes.
The only human the client ever interacted with.
No lawyer. No calls. No accountability. Just a digital wall. At one point, the reviewer admits they had to “be abrupt just to get a conversation.”
If that doesn’t scream “customer service trauma,” I don’t know what does.

So What Did They Get for £1,300?

A ghost lawyer

An invalid claim

A 3-month delay

A court date that imploded

And the joyful bonus prize:
“We’re back to square one.”

That’s not legal support. That’s legal sabotage.

The Real Problem?

This isn’t just a one-off horror story.
This is exactly what happens when legal-lite companies use templates, underpay overworked juniors, and sell it as premium service.

And when tenants or vulnerable clients try to hold them accountable?
It’s all:

“Sorry, that was procedural.”

“We did what we were instructed.”

“We’re not a law firm, we’re a legal support platform.”

“Your hearing outcome isn’t our responsibility.”

“Do not reply to this email.”

If You Want to Pay £1,300 to Be Ignored, Just Book a First-Class Seat on a Budget Airline

At least you’ll get free tea.

If your lawyer can’t file a possession claim properly, you don’t have a lawyer.
You’ve got a tech-bro ghostwriter in a legal costume.
And their star paralegal is probably a chatbot.

The Toolbox: 9 Ways to Fight Back Without Moving to Mars

1. Shelter England – england.shelter.org.uk — 0808 800 4444.
2. Citizens Advice Redditch & Bromsgrove – citizensadviceredditch.org.uk.
3. TSUK Letters Templates – TenantSupportUK.com
4. ACORN Community Union – acorntheunion.org.uk.
5. Generation Rent – generationrent.org.
6. Renters Reform Coalition – rentersreformcoalition.co.uk.
7. Housing Ombudsman Service – housing-ombudsman.org.uk.
8. Redditch Borough Council Housing Solutions – redditchbc.gov.uk/housing or call 01527 587 000.
9. Tenancy Deposit Schemes – depositprotection.com (DPS) • tenancydepositscheme (TDS) • mydeposits.co.uk (MyDeposits)

Tenant Support UK

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