Last Updated: May 2025

Welcome to Tenant Support UK! These Terms and Conditions (“Terms”) govern your use of the Tenant Support UK website and any content, materials, or resources made available through it. We have written these Terms in plain English to be clear and accessible. Please read them carefully. By accessing or using our site, you agree to these Terms. If you do not agree, please do not use the site.

These Terms form a legal agreement between you (“the user” or “you”) and Tenant Support UK Ltd (“TSUK”, “we” or “us”), the owner and operator of this website. Tenant Support UK Ltd is a company registered in England and Wales (Company No. 16391131). POS: 36 Dale Road, Redditch, B98 8HJ, info@tenantsupportuk.com

The website is intended for users in the United Kingdom, although others are welcome to read it. The content is focused on UK tenant issues and law.

1. About Tenant Support UK and Our Services

Tenant Support UK provides free information, guidance, and template documents to help tenants handle housing issues. Our mission is to empower tenants with knowledge and tools to address problems such as disrepair, deposit disputes, harassment, unlawful evictions, and more. All the resources on our site (including articles, “The Tenant Blog” posts, case law summaries, the “Tenant Bible” guides, and free letter templates) are provided for general informational purposes only.

Some key points about our services:

• We do not provide one-on-one or direct support services to individual clients. This means do not offer personal consultations, case handling, or any paid services. Tenant Support UK does not offer direct assistance or bookings, but encourages a self-help resource model. All our guidance and templates are available for you to download or use on your own.
• All content on the site is provided free of charge. You do not have to pay anything to access the information or download templates. There are no subscription fees, no hidden costs, and no charges for any of our online materials. (If this ever changes in the future, we will clearly inform you and update these Terms, but we have no plans to start charging.)
• Our goal is to help you help yourself. We aim to explain tenants’ legal rights and remedies in plain language and give you practical tools (like letter templates and step-by-step guides). However, it is up to you to decide how to use this information. We do not take over your case or do anything on your behalf; we only provide resources so you can take action if you choose.

By using our site, you understand and agree that Tenant Support UK is not a law firm or an advice bureau, and we are not providing individualized legal advice for your specific situation. We are a platform sharing general knowledge and experience.

2. Eligibility to Use the Site

Our website and resources are intended for adults. By using Tenant Support UK’s site, you confirm that you are 18 years of age or older. If you are under 18, please do not submit any personal information to us or use any interactive features (such as commenting) without parental consent. The information on this site is directed at tenants and individuals who can legally be responsible for a tenancy or legal action, which typically requires adulthood. We reserve the right to restrict access to certain content or features for users under 18, if applicable.

3. No Legal Advice or Solicitor-Client Relationship

Tenant Support UK does not offer legal advice. All information, content, and materials on this website are provided for general information and educational purposes only. While we discuss legal topics (like housing law and tenant rights) and provide guidance and templates, nothing on this site should be taken as formal legal advice tailored to your situation.

Using our website or downloading our resources does not create a solicitor-client (lawyer-client) relationship between you and Tenant Support UK or any of its team members. We are not your solicitors or legal representatives. We are individuals with experience in tenant issues, sharing knowledge and tools to help you navigate common problems. For advice specific to your circumstances, or if you need representation, you should consult a qualified solicitor or seek assistance from an authorized advice service.

In accordance with the Legal Services Act 2007 (applicable in England and Wales), certain legal activities are regulated by law and can only be performed by authorized professionals. These “reserved legal activities” include, for example, representing someone in court (conducting litigation or acting as an advocate), preparing and signing certain legal documents (such as those related to property transactions), probate services, notarial acts, and administering oaths. Tenant Support UK does not carry out any reserved legal activities. We will never represent you in court, fill out or submit legal forms for you, or perform any service that legally requires a licensed solicitor or legal professional. We operate fully within the law by limiting our services to unregulated activities such as providing general information, educational content, and practical guidance.

By using our materials, you accept that any actions you take in your tenancy or legal disputes are your own responsibility. Tenant Support UK is not acting as your legal counsel. If you send a letter using one of our templates or decide to take legal action based on information from our site, you are acting on your own behalf. We strongly encourage you to do your own research and, if needed, get professional advice for complex or serious matters. We may signpost or link to official resources and organizations (like Citizens Advice, Shelter, or government sites) where appropriate, but ultimately any decision to proceed with a legal action or strategy is up to you.

4. User Responsibilities and Appropriate Use

We work hard to provide helpful and accurate information, but it’s up to you to use it responsibly. By accessing our site, you agree to the following responsibilities on your part:

• Use Information at Your Own Risk: You understand that any information or templates obtained from our site are used at your own discretion and risk. Before using a letter template or following guidance from an article, you should ensure it fits your situation. If you’re unsure, you might seek a second opinion from a professional. Tenant Support UK will not be held responsible for the outcome of any letters you send, actions you take, or any decisions made based on the content on our site. (For example, if you decide to withhold rent or take your landlord to court based on something you read here, make sure you fully understand the law and potential consequences — and consider getting legal advice.)
• Personal Use Only: The resources provided are for your personal use as an individual tenant or concerned party. You may download, print, and customize our template letters or other documents for your own use in dealing with your tenancy matters. However, you should not sell, republish, or redistribute our content as your own. If you are helping someone else (like a friend or family member) using our materials, that’s fine – we’re happy to help spread knowledge – but you cannot commercially exploit our content. Please respect our intellectual property (see Section 5 below).
• Accuracy of Information You Provide: If you do interact with the site (for example, subscribing to updates or leaving a comment), you agree to provide truthful information. Don’t use a false name or email when commenting, and don’t impersonate anyone. If you contact us directly, please use accurate information so we can communicate effectively.
• Respectful Conduct: If there are any interactive features (such as blog comments or community forums via our social media links), you agree to engage respectfully. Do not post any unlawful, defamatory, harassing, or abusive content. We welcome discussion and questions, but we reserve the right to moderate, edit, or remove comments that violate these standards or that are off-topic, spam, or inappropriate. We may also revoke the privilege of using commenting features for users who consistently violate these rules.
• No Misuse of the Site: You agree not to misuse our website in any way. This includes not attempting to hack, attack, or disrupt the website’s functioning, and not trying to gain unauthorized access to any part of our site or servers. You also agree not to use our site to transmit any malware, viruses, or harmful code. Essentially, please use the site for its intended purpose – to access tenant support information – and nothing else.

By following these guidelines, you help keep Tenant Support UK a safe and useful space for everyone. If you see misuse or have concerns about user conduct on our site (for example, someone posting inappropriate comments), you can report it to us at info@tenantsupportuk.com.

5. Intellectual Property and Content Usage

All content on the Tenant Support UK website – including the text of articles and guides, the design of the site, logos and branding, images, downloadable templates, and any other materials – is protected by intellectual property laws. Unless otherwise stated, the content is owned by Tenant Support UK Ltd or is used by us with permission/licensing. We reserve all rights to our content.

Here’s what that means in simple terms:

• Personal Use License: We grant you a limited, non-exclusive, non-transferable license to use the content on our site for personal, non-commercial purposes. This means you are welcome to use our free templates and guides for your own situation as a tenant (or to help a friend/family member with their situation). You can fill in our letter templates, copy/paste sections to create your own letters, and use the information in our articles to assist you in dealing with landlords, agents, or courts for personal matters. That’s exactly why we created these resources – to be used and make a difference for tenants.
• No Commercial Use or Republication: You may not republish our articles or materials on your own website or print publication without our prior written permission. You also may not sell any of our content or derivatives of our content. For instance, you cannot take our letter template, rebrand it, and sell it, nor can you copy our blog content and post it on your own blog as if it were yours. If you are an organization or group that would like to share our resources, we are usually happy for you to link to our website or even use excerpts with credit, but please contact us to discuss permission.
• No Derivative Works: Aside from filling in blanks or making necessary edits to personalize the templates for your case (which is absolutely allowed), you should not substantially alter and then republish our materials as if they were your own creation. Our content should remain attributed to Tenant Support UK if shared.
• Trademarks: “Tenant Support UK” and our logo are trademarks or service marks of Tenant Support UK Ltd. You are not granted any right to use these marks without our permission. Don’t use our name or logo in a way that confuses others about who runs or endorses something.
• Third-Party Content: Some content on our site might be from third parties or linked to third-party sites (for example, a legal case summary might quote a published judgment, or a guest blog post might be written by a contributing author, or we might use a stock image or graphic). Those materials may be owned by others. You must respect those rights as well. For any third-party content we use, we strive to credit the source. If you believe any content on our site infringes your intellectual property rights, please notify us and we will address it promptly.

In summary, enjoy our content for your personal use, but please don’t steal or misuse it. If you’re ever unsure about what you can or can’t do with something from our site, just ask us!

6. Limitation of Liability

We strive to provide high-quality, accurate information to help you. However, as much as we hope our content will be useful, we need to make it clear that Tenant Support UK will not be liable for any losses or damages that may arise from your use of our website or resources. This includes, but isn’t limited to:

• No Guarantee of Outcomes: We make no promises that using our guidance or templates will achieve your desired outcome. For example, we cannot guarantee that if you send a complaint letter from our site, your landlord will immediately fix the issue, or that if you follow our guide on deposit disputes, you will definitely win your case. The actions you take are just one factor, and outcomes depend on many things (including the responses of landlords, the decisions of courts or tribunals, and the specifics of your situation). By using our materials, you accept that outcome risk.
• Accuracy of Information: While we do our best to keep information up-to-date and correct, housing laws and regulations can change, and interpretations can vary. There may also be mistakes or omissions in our content. We do not guarantee that all information on the site is absolutely current, complete, or free of error. You should double-check critical information using official sources or consult a professional if something is very important to your case. Tenant Support UK is not liable for any errors or inaccuracies in the information provided on the site, or for how you interpret and use that information.
• General Nature of Content: Remember, our content is general and not tailored to your specific circumstances. Because of this, something that is generally true might have exceptions or might not apply in the same way to your particular situation. We cannot be responsible for any issues that arise because the general information didn’t perfectly fit your needs. That’s one reason we advise seeking personalized advice when needed.
• Use of Downloads and Files: Any material downloaded or otherwise obtained through the use of our site (such as letter templates or guides) is provided “as is” and at your own discretion and risk. We take precautions to ensure our files are safe and virus-free, but we cannot guarantee that downloads will be free of harmful components. You are responsible for using up-to-date antivirus software and taking other protective measures on your devices. Tenant Support UK shall not be liable for any damage to your computer system or loss of data that results from downloading or using any material from our website.
• No Liability for Indirect Damages: To the fullest extent permitted by law, Tenant Support UK and its directors, officers, employees, or affiliates will not be liable for any indirect, incidental, special, consequential, or exemplary damages. This includes things like lost profits, lost opportunities, emotional distress, or other intangible losses that might result from using (or inability to use) our site or from any content obtained through our site. For example, if you claim you lost a potential legal compensation because you followed our guide instead of hiring a lawyer, we will not be liable for that lost opportunity – it was your choice to rely on our free resources.
• Overall Cap on Liability: In jurisdictions where limitations of liability are subject to certain limits, if despite this section Tenant Support UK is found liable to you for any claim arising from your use of the site or content, our total liability shall be limited to the amount of £0 (since you never pay us anything for using the site) or the minimum amount the law permits us to limit to, if that is greater. (This sounds odd, but essentially: because our resources are free and informational, you shouldn’t expect any financial compensation from us if something doesn’t work out. This is standard for free informational services.)

Nothing in these Terms is intended to exclude or limit any liability which cannot be excluded by law.** **For example, if law holds us responsible for something like death or personal injury caused by our negligence (highly unlikely in context of a website), or fraud, these Terms do not limit that liability. But for all the typical scenarios of using a website like ours, we are stating that we do not accept liability for how you use the information.

7. External Links and Third-Party Resources

Our site contains many links to external websites, documents, and resources that we believe might be helpful (for example, links to legislation, government guidance, court judgements, or other tenant organizations). These links are provided for your convenience and informational purposes. However:

• We Don’t Control External Sites: Tenant Support UK has no control over the content, services, or policies of any third-party websites that we link to. We cannot guarantee the accuracy, relevance, or completeness of information on those external sites. We also don’t endorse everything that might be found on those sites.
• Not Responsible for Third-Party Content: Your use of any third-party website or resource is subject to that third party’s own terms of use and privacy policies, not ours. If you follow a link to another site, be aware that our Terms and Privacy Policy no longer apply, and you should check the terms of the new site. Tenant Support UK is not liable for any issues or damages arising from content on other websites, even if you learned about them through our site.
• Social Media and External Communication: We also provide links to our own social media pages or community forums (for example, our Facebook page, Reddit discussions, or Instagram). These platforms are third-party services. If you engage with us on those platforms, note that their terms and privacy rules apply to your interactions there. We love to connect with users on social channels, but any advice or information given in those informal channels is still general information (and not legal advice), and we can’t guarantee confidentiality or accuracy once the conversation is on a public forum. Always exercise caution not to share sensitive personal details publicly, and consider moving to a private message or email if discussing something confidential (keeping in mind we’re still not your lawyers).

In short, when you leave our site via a link, you’re entering a space we don’t govern. We include those links to help you, but we aren’t responsible for anything that happens off our site.

8. Changes to These Terms

Tenant Support UK may update or modify these Terms & Conditions from time to time. We might do this to reflect changes in our services, accommodate new features, adjust to changes in laws, or for other reasons. Whenever we update the Terms, we will change the “Last Updated” date at the top of this page.

If we make a significant change to the Terms (for example, if we ever introduced paid services or started offering direct advice, which would be a big shift), we would aim to notify users prominently on the site or via email if appropriate. However, it is ultimately your responsibility to check this page periodically for any changes.

By continuing to use the site after an updated Terms & Conditions has been posted, you are agreeing to the revised Terms. If you do not agree with any changes to the Terms, you should stop using the site.

Remember, these Terms are here to protect both you and us by setting expectations. If something in the updated Terms is unclear or you have questions, feel free to reach out to us for clarification.

9. Governing Law and Jurisdiction

Tenant Support UK is based in the United Kingdom, and these Terms & Conditions (and any dispute or claim arising out of or in connection with them or the use of our site) are governed by the laws of England and Wales. This choice of law means that if there is ever a legal dispute between you and us about these Terms or your use of the site, it will be resolved under English/Welsh law.

By using the site, you agree that any such disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This means if any matter were to go to court, it would be heard in a court located in England or Wales (unless applicable law in your country of residence requires otherwise for consumer protection reasons).

We hope, of course, to never have any disputes with our users. We encourage you to contact us first to resolve any issue informally. We are a small organization and value our users – we would do our best to address any concerns without needing legal action.

10. Contact Us and Further Information

If you have any questions about these Terms & Conditions, or if you need to get in touch with us for any reason (for example, to request permission for content use, to report a problem, or to seek clarification on something), please contact us:

• Email: info@tenantsupportuk.com

We will do our best to respond promptly and help answer your questions. Communication by email is usually quickest for us.

Thank you for reading our Terms & Conditions. We know it’s a lot of information, but we want to be transparent and clear. By understanding these terms, you can use Tenant Support UK with confidence and awareness. Our aim is to provide a helpful, informative service to you with minimal fuss or risk.

Enjoy the site, empower yourself with knowledge, and remember: while we provide the map, you’re in charge of the journey. Good luck with your tenant endeavors, and we hope our resources make a positive difference for you!