Last Updated: May 2025

Tenant Support UK Ltd (“we” or “us”) respects your privacy. This Privacy Policy explains in plain English what information we collect from you, how we use it, and your rights. Tenant Support UK Ltd is a company registered in England and Wales (Company No. 16391131). By using the Tenant Support UK website (“the site”), you agree to this Privacy Policy. If you do not agree, please do not use the site.

1. What Information We Collect

We do not collect much personal data. However, we may collect the following information:

• Information You Provide Voluntarily: This includes your name and contact details (such as your email address or phone number) if you choose to subscribe to our updates or contact us. For example, if you sign up for our newsletter, we will collect your email address. If you email us or message us, we will collect whatever information you include in that communication (such as your name, email address, and any details about your situation you choose to share).
• Comments: If you leave a comment on our blog, you may be asked to provide a name and email. Your name (or alias) and comment will be publicly visible on the site, but your email will not be public. We receive your email and IP address along with the comment for moderation and spam prevention purposes.
• Automatically Collected Data: When you visit our site, certain data gets collected automatically by our website platform (WordPress/Jetpack) or browser cookies. This may include your IP address, browser type, device information, and browsing actions (such as pages viewed and time spent). This information is generally collected in an anonymized or aggregated way and does not directly identify you. We use this to help us understand how people use the site (for example, which pages are popular) and to improve our content.

We do not collect any sensitive personal information about you (such as racial or ethnic origin, political opinions, religious beliefs, health information, etc.), unless you voluntarily provide such details in a message or comment. We also do not knowingly collect any information from children under 18, as our site is intended for adults (see our Terms & Conditions regarding age eligibility).

2. How We Use Your Information

We only use the information we collect for legitimate and relevant purposes. Specifically, we may use your data to:

• Provide and Improve Our Services: We use your information to operate and maintain our website and the free resources we offer. For example, if you have subscribed to our blog, we will use your email to send you new posts or updates. If you have contacted us with a question or feedback, we will use your contact details and message to respond to you. We also look at aggregate site usage data (like overall visitor numbers and popular pages) to understand what topics are helpful and to improve our content and user experience.
• Communicate With You: If you reach out to us, we may use your email or other contact info to communicate back, answer your questions, or provide information you requested. We do not send any marketing emails unrelated to Tenant Support UK’s content, and you will only hear from us in relation to the site (such as the newsletter you signed up for or replies to your inquiries).
• Ensure Security and Prevent Misuse: We may use IP addresses or other technical data to help protect our website. For example, we might use this data to detect and block spam comments or any malicious activity. This helps keep the site safe and usable for everyone.
• Legal Obligations: In rare cases, we might need to use or disclose your information to comply with a legal obligation. For instance, if required by law enforcement or a court order, or to enforce our Terms & Conditions (such as investigating misuse of our site), we will use the data necessary to comply. We will only do this when legally required or to protect our rights, your rights, or others’ safety.

We want to be clear: We do not sell your personal information to anyone. We also do not share your personal data with third parties for their own marketing or purposes unrelated to running Tenant Support UK. The only time we share data is with service providers that help us run the site (for example, our website hosting platform or email subscription service) and only as necessary for them to perform their services. Those providers are also obligated to keep your information confidential and secure. Additionally, if we ever need to transfer or store data outside the UK/EEA, we will ensure appropriate safeguards are in place in accordance with data protection laws.

3. Your Rights

You have rights over any personal information we hold about you. We want to make sure you are aware of these rights and can easily exercise them:

• Access and Correction: You have the right to ask if we have any personal data about you, and to request a copy of that information. You also have the right to request that we correct or update any inaccurate or incomplete information we have about you.
• Deletion (Right to be Forgotten): You can ask us to delete the personal data we hold about you. For example, if you previously subscribed to our emails and want to be removed, you can contact us to remove your email from our list (though the easier way is to simply click “unsubscribe” on any newsletter email, which we always include). If you posted a comment and want it removed, let us know and we can delete it. We will honor deletion requests where possible, provided we do not have a legal obligation to retain the data (for instance, some basic information might be kept if necessary for legal compliance or legitimate interests like security logs).
• Objection or Restriction: You have the right to object to our processing of your data or ask us to restrict how we use it in certain circumstances. For example, you can opt out of any analytics tracking by configuring your browser to block cookies (see the Cookies section below). If you feel we should not be using your data in a particular way, you can tell us.
• Withdraw Consent: If we are processing your personal data based on your consent (for example, you gave us consent to use your email for a newsletter), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the legality of what we did with your data before you withdrew, but it means we will stop the specific activity going forward (such as we will stop sending you the newsletter).
• Data Portability: Although it’s unlikely to be relevant with the limited data we handle, you have the right to request a copy of your personal data in a commonly used electronic format, so you can transfer it to another service if needed. This typically applies to structured data you provided to us (like your email address). For our site, this right might not come into play often, but we mention it for completeness.
• Lodging a Complaint: If you have concerns about how we are handling your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO) or your local data protection authority. We would appreciate the chance to address your concerns first, so please feel free to contact us with any issues and we will do our best to resolve them.

To exercise any of your rights, you can contact us at info@tenantsupportuk.com. We may ask you to verify your identity before fulfilling certain requests (to ensure we don’t give your data to the wrong person). We will respond to your requests as soon as we can, and certainly within the timeframes required by law (usually within one month).

4. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to function effectively and to improve your experience. Cookies are small text files placed on your device when you visit a website. Here’s how we use them:

• Essential Cookies: Some cookies are necessary for the website to work properly. For example, if you leave a comment on a blog post, a cookie may remember your name or email so you don’t have to re-enter it next time. These cookies also help with security (for instance, to help distinguish legitimate users from spammers). Because these cookies are necessary for the service, we do not typically provide an option to disable them aside from turning off cookies entirely in your browser (which may cause some parts of the site not to work correctly).
• Analytics Cookies: We use analytics tools (through our website platform, such as WordPress.com/Jetpack) to collect anonymous statistics about how our site is used. These tools may set cookies to gather information like what pages are visited, how long people stay, and what links are clicked. This information helps us understand which content is useful to our readers and how people find us, so we can improve the site. The data collected does not identify you personally – it provides us with aggregated trends (for example, total number of visitors in a month, or which articles are most popular).
• Third-Party Cookies and Links: We do not serve any third-party advertisements on our site, so we don’t use any ad-tracking cookies. However, our site does include links to external websites and services (for example, our social media pages like Facebook, Reddit, Instagram, or references to official resources). If you click those links or interact with content from other sites, those third parties may set their own cookies or track you according to their privacy policies. For instance, watching an embedded video or clicking a Reddit “Get in Touch” link will be subject to that external site’s terms and cookie policies. We do not control these third-party cookies, so we recommend checking the privacy/cookie settings on those services if you have concerns.

Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when a cookie is being placed. You can also delete cookies that have already been set. Please note that if you disable all cookies, some features of our site (like commenting or remembering your preferences) may not function properly. For analytics cookies, you can opt out by adjusting your browser settings or using browser extensions that block tracking. We do not currently respond to “Do Not Track” signals, but we treat all users’ data with equal care and respect.

5. How We Protect Your Data

We take reasonable steps to keep your personal information secure. Our website is hosted on a reputable platform (WordPress.com) that employs security measures to protect against unauthorized access, loss, or misuse of data. We use HTTPS encryption on our site, which means that the connection between your browser and our website is encrypted to protect data in transit (for example, if you submit a comment or sign up with your email, that transmission is encrypted).

Internally, we limit access to personal data. Only authorized individuals at Tenant Support UK (currently, this is a very small team) will handle personal information, and only for the purposes described in this policy. We will not access or process your data more than necessary.

Despite our best efforts, please understand that no website or internet transmission is 100% secure or error-free. We cannot guarantee absolute security of data. However, we will promptly notify appropriate users and authorities of any data breaches as required by law. It’s also important for you to protect your own accounts and devices – for example, if you share a computer or use a public one, be sure to log out and clear cookies if necessary to protect your information.

6. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• If you subscribed to our newsletter or updates, we will keep your email on our mailing list until you unsubscribe or ask us to remove it. Unsubscribing is available at any time via a link in the emails we send. Once you unsubscribe, we will stop sending you emails and will remove your contact details from our active mailing list. (We may retain a minimal record of your request to unsubscribe, such as your email address on a “do not send” list, to ensure we honor your opt-out).
• If you contacted us directly (by email or other means), we may retain your communication and our response for a period of time to ensure we have a record of what was discussed, in case we need to refer back. Typically, we won’t keep these communications longer than necessary – if it was a simple question, we might delete the emails after resolving it. If it’s an ongoing conversation or you later become a regular reader, we may keep the history as reference, but you can ask us to delete it.
• If you left a comment on the site, the comment and associated information is stored indefinitely on our site (because it’s part of the content of our blog). However, as noted above, you can ask us to remove a comment you made and we will do so. We also periodically review old comments and may remove ones that are no longer relevant or for site maintenance.
• Analytics data (which does not identify users personally) may be retained indefinitely in aggregate form to allow us to analyze long-term trends. This data generally doesn’t include personal data, or if it does (like IP addresses), we anonymize or aggregate it so individuals are not identifiable.

In summary, we do not keep your personal data for longer than we need it. When we no longer have a legitimate reason to keep it, we will securely delete or anonymize the information.

7. Legal Disclaimer and External Links

Our website may contain links to other websites or resources that are not operated by Tenant Support UK. If you click on an external link (for example, to a government housing advice page, a news article, or our subreddit or social media pages), you will be directed to a site that is outside of our control. This Privacy Policy applies only to Tenant Support UK’s website. We are not responsible for the content, privacy practices, or handling of personal data on any external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Additionally, while we are committed to protecting your privacy, nothing in this Privacy Policy is intended to create any legal rights on your behalf or on behalf of any third party. This Privacy Policy is provided for information and transparency about our practices. It is not a contract and does not impose any obligations on Tenant Support UK beyond those required by applicable law. We also want to clarify that Tenant Support UK does not provide legal advice or professional services through our website (please see our Terms & Conditions for more on this). Any information you share with us is not subject to solicitor-client confidentiality or legal professional privilege. However, we will treat your information with care and confidentiality in line with this Privacy Policy.

8. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will post the updated policy on this page with a new “Last Updated” date. We encourage you to review this page periodically to stay informed about how we are protecting the personal information we collect. If you continue to use the site after any changes to the Privacy Policy are posted, it means you acknowledge and accept the updated terms.

If we were ever to make a major change in how we handle your personal data (for example, if we started collecting additional personal information or intended to use data for a new purpose not covered here), we would seek your consent or provide a prominent notice and choice before doing so.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please feel free to contact us:

Email: info@tenantsupportuk.com

We will be happy to answer your questions and address any issues to the best of our ability. Your privacy is important to us, and we welcome your feedback.

By using our site, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Tenant Support UK.